Health & Safety

Creating confidence in a secure & hygiene stay

Our team and personnel has participated in an educational program that has been developed by Medical experts from the University of Crete (The Medical School of the University of Crete) to ensure we are constantly up to date with the latest information and best practices. Moreover, experts from the Infection and Prevention Control team of Cretan MediCare – Medical Diagnostic Centre, will advise and assist us on enhancing our cleaning and disinfection protocols.

Our Actions

Room Seal to indicate that guest rooms have not been accessed since they were cleaned and disinfected.
Increased cleaning and disinfection of top high touch areas in guest rooms, including light switches and door handles.
Sunbeds and Umbrellas have safe distance from each other.
Increased cleaning frequency and disinfection of public areas.
Guest-accessible disinfecting sanitizers at entrances and high traffic areas.
Enhanced cleaning at the fitness center and book in advance your training time.
Daily Enhanced cleaning and disinfection at the sunbeds around the pools, at the beach and at all public areas of the resort.
Reduced paper amenities(like pads and guest directories) in rooms.
Enhanced cleaning to buffets, in-room dining and meeting spaces.
Contactless check-in and check-out.
Sprayers with disinfecting mist to sanitize surfaces and objects.
Enhanced Team Member safety and well-being with personal protective equipment and enhanced training followed by protocols.

Find the updated protocol here

Current Health and Hygiene Standards

We take great pride in maintaining the highest standards of cleanliness and hygiene, we operate under HACCP Protocol (Certified for ISO 22000 of food and safety management) and we have taken additional measures in our hotel on day to day operation, developed co-operations for consultation with local public health authorities to make our cleaning and hygiene protocols even more rigorous:

Our hotel team is receiving ongoing briefings and enhanced covid-19 safety operating protocols.
Information about our actions and local news about covid-19 are constantly provided and daily updated.
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectants.
We have changed our self-service buffet operation to enhance maximum hygiene and will continue to adjust food and beverage service in accordance with current food safety recommendations.

What to Expect During Your Stay?

As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Please reach out to our hotel directly to understand the latest local guidelines.

Social Distancing

Social Distancing continues to be a recommended or required practice in public settings. We have adjusted common areas in our hotel to help our guests adhere to these guidelines.

Protective Equipment

Our hotels have adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.

Hygene

Hand Washing disinfecting soap or hand sanitizers are available for use in all public areas. In some places the use is obligatory for our guests’ safety.

Cleaning Service

In-Room Cleaning Service according to protocols, so as to ensure the highest level of safety for our guests and personnel.

Towels and Linens

Change of towels and linens is provided according to health protocols or upon guest's request.

Check in / Check out

Check in time at 14:00 and Check out time is up to 11:00. This change in the time interval between each check-in and check-out is mandatory as per the Greek Government regulation and guidelines, to ensure that between different guests, the room is thoroughly cleaned and disinfected, as well as that the room has undergone adequate natural ventilation.

All the above processes and measures are designed to make our guests feel confident when they visit us.

We have activated our teams to provide around-the-clock assistance to our hotel and are prepared to act swiftly should we be alerted to a suspected case of Coronavirus at our Hotel. We are Committed to delivering a clean and safe environment through health and safety protocols.

Our goal is to keep our guests safe and offer them unforgettable holidays!

ISO & Certifications

High Beach Hotels Collection is certified with HACCP (ISO 22000 Food Safety Management System) and ISO/PAS 45005:2020 (Occupational health and safety management – general guidelines for safe working during the Covid-19 pandemic) and under the government approved “Health First” protocols.